Payment, Shipping, and other Information

At the moment, the most popular question is “Why do you have two shopping carts?”.

We’ve created two different websites: one for sci-fi and one for fantasy to make it easier for you to find what you’re looking for among the thousands of products we sell.

Unfortunately, the shopping carts cannot be connected, so if you want to purchase items from both sites, you will need to place two separate orders. We apologize for any inconvenience this may cause.

However, if you would like to receive both orders in one package, please let us know after placing your orders. We will refund any extra shipping charges and make sure our packaging team sends them together.

Payment:

We don’t collect any taxes or fees on your behalf, so you may pay the customs fees according to the law of your country while collecting the package.

Returns:

We don’t accept returns at the moment

Handling:

Resin-cast miniatures are usually shipped within 5 business days of receiving payment.
3D-printed miniatures – within 14 days of receiving payment.
However, handling times could take longer sometimes (because of big sales, missile strikes on our energy infrastructure, etc.).

Shipping:

Please pay attention! Shipping is from Ukraine (outside the EU and US)

We don’t collect any taxes or fees on your behalf, so you may pay the customs fees according to the law of your country while collecting the package.

Please provide us with the correct shipping address, your full name, and the phone number when you make your order. If you provide us with the wrong shipping address, reshipping will be at your expense! Thank you for understanding!

  • We provide combined international trackable airmail shipping.
  • We ship worldwide, but some countries are temporarily or permanently banned.
  • Free shipping is available for orders bigger than 300 USD.

Postage and shipping could take much more time (14-60 days) during the war in Ukraine.

Ukraine has a rough time with logistics because of the constant terrorist attacks from russia, so packages are going to Poland by land before taking off to the rest of the world.

Tracking information should be available within 3-5 days after shipping.

You can track it here https://www.aftership.com/ or here https://www.17track.net/

Please be aware that available tracking information is little to none while the package is in transit between Ukraine and your country.

About miniatures:

All miniatures are produced legally.

Some are sculpted exclusively for this web store

Miniatures are made from high-quality polyurethane resin by experienced resin casters or 3D-printed with the best 8k printers and resins on the market.

Contacts:

Please feel free to contact us!

email: [email protected]

P.S. We do not ship orders and do not respond to emails during weekends – we are a small company with few people who needs to have a rest too 🙂