Sometimes we’re receiving messages like “Where is my package? The time of 30 business days went out!” or “I haven’t received my order, what’s the problem?” etc.

And then, in a few days, packages are returning to us.

We’ve collected some of the labels that are added by local post offices.



A great number of cases have occurred simply because the customer doesn’t take away his package from the post office.

So, how to avoid this problem?

First of all, make sure that your address and phone number are valid.

Secondly, if you haven’t received any packages from your local post office before, contact them and ask how to receive your order.


Another problem: “I can’t track my order”. It’s also quite usual because from time to time the are errors like this:

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So, don’t worry if you see this.

Just wait up to 30 business days and if the package hasn’t reached your home, contact us – we’ll resolve the problem.

Hope it was helpful for you. If you have any questions, we’re open to answer them.

Have a nice day.